Signature Creations — Return & Exchange Policy
ARKR Enterprises Private Limited | Handmade Bead Jewellery | www.signaturecreations.in
Every Signature Creations piece is handmade, quality-checked, and photographed honestly
before dispatch. Because most of our pieces are one-of-a-kind and handcrafted, we do not
accept returns or exchanges once a product has been delivered in good
condition.
We request you to read product descriptions and view all photographs carefully before
ordering, and to contact us on WhatsApp with any questions before you buy. We value
long-term relationships with our customers, and every claim raised in the manner
described below will be handled fairly and promptly.
1. No Return / No Exchange
Returns and exchanges are not accepted for:
• Change of mind, personal preference, or the piece not suiting you;
• Expectations of size, weight, or length — dimensions are stated in the product
description; please read them before ordering;
• Minor colour or tone variations arising from photography, lighting, or your device's
screen settings;
• Natural irregularities in handmade, hand-strung, or hand-set jewellery — slight
asymmetry, small variations in bead or stone placement, and knotting differences are
characteristics of handcrafted work, not defects;
• Variations and imperfections in natural gemstones — every natural stone is unique in
shade, inclusions, cut, and pattern, and may carry minor surface marks, internal
inclusions, or slight irregularities in shape or polish. These are inherent characteristics
of any natural stone jewellery and are proof of its genuineness, not defects. The piece
you receive will match the photographed piece, but no two stones in nature are
identical;
• Loose threads or minor bead movement that can be gently adjusted at home.
Customised and made-to-order pieces: items made, modified, or resized on a
customer's request are final sale and are not eligible for return, exchange, or replacement
under any circumstances except transit damage claimed as per Section 2.
2. Transit Damage or Wrong Item Received
We will make it right if your order arrives damaged in transit, or if you receive a different
item from the one you ordered.
To raise a claim, all of the following are mandatory:
1. Report the issue within 24 hours of delivery via WhatsApp at 9486084624;
2. A clear, continuous, uncut 360° unboxing video — showing all sides of the
sealed package, starting from the parcel being received from the courier (or, if
delivered in your absence, from the sealed, unopened package with the shipping label
clearly visible), through the seal being opened, to the products being taken out. Claimswithout a proper unboxing video will not be processed under any circumstances;
3. Clear photographs of the damaged or incorrect item.
Return authorisation is required. Do not ship anything back to us until your claim has
been reviewed and we have confirmed the return in writing with our return address.
Unauthorised returns will not be accepted or processed.
Once your claim is verified and approved:
• We will arrange a reverse pickup where your pincode supports it; otherwise you may be
asked to self-ship via a reliable, trackable courier, and we will reimburse reasonable
courier charges against the actual courier bill. Please share the tracking number with us
once shipped; the item remains your responsibility until it reaches us;
• The item must reach us unused and in its original packaging;
• We will send a replacement. As most pieces are one-of-a-kind, where an identical
replacement is not available we will offer store credit or a refund of the product
value to your original payment method, at your choice.
3. Cancellations
As all orders are prepaid and many pieces are single-piece inventory reserved for you on
payment, orders cannot be cancelled once confirmed. Delivery delays caused by
courier partners, weather, or other events beyond our control do not qualify for
cancellation.
4. Contact
Signature Creations (ARKR Enterprises Private Limited)
WhatsApp: 9486084624
Support hours: 10 am – 6 pm IST, Monday to Saturday