Shipping Policy
Signature Creations — Shipping Policy
ARKR Enterprises Private Limited | Handmade Bead Jewellery | www.signaturecreations.in
1. Where We Ship
We ship across India and internationally.
2. Shipping Charges
Within India: shipping charges are calculated at actuals based on your delivery pincode
and package weight, and are displayed at checkout before you pay. There are no hidden
charges — you pay what the courier charges us.
International: rates vary by destination country and the courier service chosen. For
international shipping rates and options, message us on WhatsApp at +91 94860 84624
before placing your order, and we will share the available services and charges for your
country. Any customs duties, import taxes, or clearance charges levied by the destination
country are borne by the customer at actuals.
3. Payment
All orders are prepaid. We do not offer Cash on Delivery.
4. Dispatch and Delivery Timelines
• Every piece is handmade and carefully quality-checked and packed before dispatch.
Orders are dispatched within 2–4 business days of payment confirmation.
• Within India, delivery typically takes 3–7 business days from dispatch, depending on
your location. Remote pincodes may take longer.
• International delivery timelines vary by destination and service, typically 7–21
business days from dispatch, excluding customs clearance time.
• Timelines are estimates, not guarantees. We ship through third-party courier partners
and cannot guarantee expedited delivery. Delays caused by courier partners, weather,
festivals, or circumstances beyond our control can occur; we will assist in tracking your
shipment but cannot be held responsible for such delays.
5. Courier Partners and Tracking
We ship through reputed courier partners — Professional Couriers within Tamil Nadu,
DTDC for other regions, and India Post where courier service is not available at your
pincode — and select the courier for your order based on delivery performance and
serviceability at your location.
Please note that India Post shipments take additional
transit time beyond the standard delivery estimates above. Once your order is
dispatched, you will receive the courier name and tracking number via WhatsApp.
6. Address Accuracy and Changes
Please ensure your delivery address is complete and accurate, including flat/door number, landmark, pincode, and a reachable phone number. We are not responsible for delays or
non-delivery arising from incomplete or incorrect addresses.
Address changes are not possible once the order has been dispatched. If you
notice an error in your address, contact us on WhatsApp immediately — we can correct it
only while the order is still with us.
If a shipment is returned to us because the address was incorrect or incomplete, or
delivery could not be completed after attempts by the courier, re-shipping charges will be borne by the customer.
7. Damaged Packages
If the outer package appears tampered with or damaged on arrival, please refuse delivery
if possible, or record a clear, continuous 360° unboxing video before opening. Transit
damage claims are governed by our Return & Exchange Policy and must be reported within 24 hours of delivery.
8. Contact
For shipping queries:
Signature Creations (ARKR Enterprises Private Limited)
WhatsApp: 9486084624